What messaging means for the future of customer care

 Have you ever spent time on hold with an airline, a credit card company, or your insurance provider? Of course you have, I bet you’re still humming the tune from that hold music you had to listen to. For years, the frustration of traditional customer service, be it phone or email, have pushed us all over the edge at one point or another. And for what? The reality is most people have… Read More

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