n8n Workflow Guide: Customer Feedback Automation

n8n detects resolved tickets in Zendesk, sends a Google Forms survey link via Gmail and logs responses.

• n8n installed.
• Zendesk account with API access.
• Google Forms with webhook support.
• Gmail account with API key.

1. Prepare n8n Environment

Navigate to http://localhost:5678 (or your n8n URL) and log in with your credentials. In the sidebar, click “Workflows,” then select “+ New” and name it (e.g., “Feedback Collection”). Click “+” on the canvas to open the node selector.

2. Trigger Node: Zendesk

• Node: Zendesk
• Settings:
• Credentials: Zendesk API token
• Resource: Ticket
• Operation: Get Many
• Query: status:solved updated<1hour

Output: Recently resolved tickets (e.g., {{ $json.tickets[0].id }}).

3. Send Survey Node: Gmail

Node: Gmail

Settings:

• To: {{ $node["Zendesk"].json.tickets[0].requester.email }}
• Subject: How Did We Do?
• Body: Please share your feedback on ticket #{{ $node["Zendesk"].json.tickets[0].id }}: <Google Form link>

Output: Survey email sent.

4. Collect Response Node: Webhook

Node: Webhook

Settings:

• Path: feedback-response
• Google Forms Webhook: https://<n8n-host>/webhook/feedback-response

Output: Feedback data (e.g., {{ $json.body.form_response.answers[0].text }}).

5. Log Feedback Node: Google Sheets

Node: Google Sheets

Settings:

• Operation: Append
• Spreadsheet ID: Feedback sheet
• Range: A:B
• Values: {{ [$node["Webhook"].json.body.form_response.answers[0].text, $node["Webhook"].json.body.form_response.submitted_at] }}

Output: Feedback logged.

• Flow: Zendesk → Gmail → Webhook → Google Sheets.
• Execution: ~10 seconds per ticket.

• Saves ~15 minutes/ticket on feedback.
• Provides insights for improvement.
• Enhances customer engagement.

• Zendesk Error: Verify query syntax.
• Webhook Fail: Check Google Forms URL.

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