n8n Shopify Automation: Simplify Returns & Refunds Processing

n8n processes return requests from Typeform, updates Shopify inventory and refunds and notifies customers via email.

• n8n installed.
• Typeform account with webhook support.
• Shopify store with API access.
• Email service (e.g., Gmail).

 

1. Prepare n8n Environment

• Navigate to http://localhost:5678 (or your n8n hosted URL) and log in with your credentials. 

• In the sidebar, click “Workflows,” then select “+ New” and name it (e.g., “Campaign Tracker”). Click “+” on the canvas to open the node selector.

2. Trigger Node: Typeform Webhook

• Node: Webhook

• Settings:

• Path: return-request

• Typeform Webhook: https://<n8n-host>/webhook/return-request for form submissions

• Output: Return data (e.g., {{ $json.body.form_response.answers[0].text }} for order ID).

3. Refund Node: Shopify

• Node: Shopify

• Settings:

• Credentials: Shopify API key

• Resource: Refund

• Operation: Create

• Order ID: {{ $node["Webhook"].json.body.form_response.answers[0].text }}

• Amount: {{ $node["Webhook"].json.body.form_response.answers[1].number }}

• Output: Refund processed.

4. Update Inventory Node: Shopify

• Node: Shopify

• Settings:

• Resource: Inventory

• Operation: Update

• SKU: {{ $node["Webhook"].json.body.form_response.answers[2].text }}

• Quantity: Increase by return amount

• Output: Stock restored.

5. Notify Node: Email

• Node: Gmail

• Settings:

• Credentials: Gmail API key

• To: {{ $node["Webhook"].json.body.form_response.answers[3].email }}

• Subject: Return Processed

• Body: Your return for order #{{ $node["Webhook"].json.body.form_response.answers[0].text }} has been processed.

• Output: Customer notified.

• Flow: Webhook (Typeform) → Shopify (refund) → Shopify (inventory) → Gmail (notify).

• Execution: ~20 seconds.

• Speeds up return processing by ~80%.
• Enhances transparency with instant updates.
• Reduces refund errors.

 

• Typeform Fail: Check webhook URL.
• Refund Issues: Verify Shopify API permissions.

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